Returns & Exchanges
DUE TO THE HOLIDAY SEASON, WE HAVE EXTENDED THE RETURN POLICY ON ALL ORDERS PURCHASED FROM DECEMBER 1, 2018 THROUGH DECEMBER 25, 2018.
ALL ORDERS PURCHASED BETWEEN THESE DATES HAVE A 50 DAY RETURN DEADLINE FROM DATE OF PURCHASE.
PLEASE SEE BELOW FOR ADDITIONAL DETAILS FOR OUR RETURN PROCESS.
To process a return or exchange, contact us at sales@unyéshop.com using the subject REQUEST RETURN to request a Return Authorization number (RA#). Add the order number and item description of the item in your email please.
Upon return request, we will email a return label for you to use to return the item safely back to us. A return shipping fee of $10 will be deducted from your refund.
Items returned within 15 days of their order received date in new, unworn condition with original tags/packaging attached will be eligible for a full refund or store credit.
Items returned within 30 days of their original shipment date in new, unworn condition with original tags/packaging attached will be eligible for a store credit.
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Sale items are FINAL SALE. No refunds/exchanges on sale items.
Gift cards are non-refundable.
Refunds are issued once merchandise has undergone a quality control check and will be issued in original form of payment. We will send you an email to notify you on the status of your return. When your return is approved, your refund will be processed and a credit will be automatically applied to your original method of payment within a certain amount of days.
If you choose to ship the item back via your choice of shipping courier, shipping fees are non-refundable. Unyé Design may refuse any returns that do not comply with our conditions stated above. Please allow 7-10 business days for process of returns & exchanges.
We don’t guarantee that we will receive your returned item and recommend to return your product with an insured, trackable shipping courier/service to: Unyé Design, Attn: Returns, 49 Elizabeth St, Fl 4, New York, NY, 10013, United States.